This website is owned and operated by:
Philip von Nell Wines ltd.
1A Charnwood Grove,
VAT number: GB 106 8728 05.
Company registration number: 06809638.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Your order is an offer to buy from us. There will be no contract of any kind between until we despatch the goods to you. Until this point, we may decline to supply the goods or services to you without giving any reason.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.
We will not sell or deliver alcohol to anyone who is under the age of 18. By placing an order, you confirm that you are at least 18 years old. We reserve the right not to deliver if we are unsure of this.
Prices stated include VAT and duty. Stock positions and prices are subject to continual change and revision. If an item is out of stock we will contact you to offer a substitute of a similar item of equivalent or higher value or arrange an alternative resolution.
Delivery is FREE on orders of £150 or more to a single address in mainland UK. A £10 delivery charge per delivery address is charged for orders under this figure.
Unless advised otherwise, you will normally receive your delivery within three working days, Monday to Friday, 8am to 6pm. Please contact us on 0115 974 4684 should this not be the case.
Please allow up to 5 working days for delivery to Islands or the Scottish Highlands. We do not deliver to the Channel Islands or destinations outside the UK. We operate a signature service on all deliveries.
Please note that we cannot be responsible for circumstances beyond our control including, but not limited to, adverse weather conditions and supplier & carrier difficulties that may affect delivery times.
If you wish to cancel an order, please contact us as soon as possible, before delivery is due.
If you don’t like any wine that you buy from us, for whatever reason, return it within two weeks of purchase and we shall refund your money without question or delay. Returns of opened bottles, however, will not be accepted.
Orders delivered may be cancelled within seven days of receipt. In this case the wine (in good condition and unopened) must either be returned to us or made available for collection (a collection fee will be due of we collect).
If we are unable to accept return because the goods are not in good condition or have been opened, a re-delivery fee will also be payable. Upon receipt and acceptance of the returned wines, we will refund all payments (less any collection or delivery charges) within 30 days.
Philip von Nell Wines Ltd. and the delivery driver should both be informed of any damaged goods immediately in order for you to receive a replacement. Once the delivery has been signed for, there can be no claim for damaged goods.
If you discover a faulty wine that you have bought from us, please retain the packaging and phone us on 0115 9744684 or email: firstname.lastname@example.org to organise a credit or replacement.
Alternatively, write to us at the above address.